KARABELLA

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REFUND POLICY

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your KARABELLA  purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.

• Returns must be made within ( number of days ) of your receipt date for a refund.

• Merchandise must be in its original, unopened, and unused condition.

• We regret that we do not refund original shipping costs with the return.

• Please note on the front side of your receipt or packing slip the reason for your return.

• Please mail your karabella.hk return to:

            KARABELLA

            CHINA – HONG KONG – PARIS

            Unit S105, 1/F Staunton (BLK A), PMQ,

            35 Aberdeen Street, Central, Hong Kong.

• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise.

• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.

• Returns will be processed within (number of days / weeks ) of our office receiving your item.

• Please do not mail any packages C.O.D (cash on delivery), as they will not be accepted.

Only items purchased on www.karabella.hk  may be accepted for a return.  Items purchased from karabella.hk cannot be returned or exchanged at retailers that sell Karabella products.

Please contact customer service with any questions by email at karabella@pocon.com or by phone at +852 9889 3025 (UTC+8).

Exchange Policy

We are happy to exchange any merchandise that is defective, damaged or unused.  If you will need to exchange your product, please review the information below.

• We accept exchanges on items purchased on karabella.hk only up to (number of days ) after the original purchase.

• Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange. 

• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information. 

• You will be responsible for the return shipping & handling charges, which will not be refunded.

Please contact customer service with any questions by email at karabella@pocon.com or by phone at +852 9889 3025 (HTC+8)

Damage Product Policy

If you receive an item that is broken or damaged, you may contact customer service within     (number of days / hours) for a replacement.  Items will not be replaced after (number of days / hours).

Please contact customer service with any questions by email at karabella@pocon.com or by phone at +852 9889 3025 (HTC+8).

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